Terms & Conditions
Use of this website
By using this website you agrees to abide by our terms and conditions.
Woodside gifts is the gifts branch of Woodside Cat Trees. The website and its content is run and owned by Adrian Brock T/A Woodside Cat Trees. All content is copyrighted by its respective owner and for the sole purpose of supplying information about the services, items available and an e-commerce store where you as a customer may purchase items from us. It may not be reproduced in any form without prior consent, any breach of copyright will be dealt with by the applicable UK laws.
Accounts
If you create an account with us you are responsible for keeping any account login information safe and not share it. (Please see our privacy policy for how we keep your information safe).
Limitation of Liability
You agree not to hold us liable for any actions, losses or damages from using this website, or from using any links to third party sites you may visit from a link found within this website. You will not hold us responsible to any losses due to down time of the sites service including down time that may result in emails not being received in a timely manner.
Disclaimers
Whilst we take much care to make sure all the information on this website is correct. We have the right to change to images, descriptions, pricing and shipping charges of products at anytime without notice.
Due to the nature of some of our products being handmade and the use of natural materials, sizes are all approximate, and they maybe variations in colours, textures, finish and depth of laser engraving, (as natural materials have variations in grains, natural flaws and textures). We take the utmost care and attention to detail with all our products and check them before shipping to make sure they are of a standard that they are fit for their purpose. We do not provide any warranties for any of our products that have been used for anything other than their intended purpose or not been cared for in the rightful manner.
When receiving any returns they will be checked to make sure they are in their original condition. We hold the right to refuse a refund if the terms of our returns policy has been met.
We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however, we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.
Changes to T&C's
We reserve the right to amend theses terms and conditions at any time.
Orders, Shipping and Returns
Placing an Order
When choosing from options available please check you have chosen the right option required. If choose an option please check before sending. We will use this information to know which item to send you.
All orders and done via a secure encrypted server. We will only use your personal information to complete and contact you if required for your order, we will not share it with any third parties.
Emails
Please make sure you supply us with the right valid email to contact you on, and check your junk mail/spam box if you have not received any emails about your order or enquiry.
Personalisation, Bespoke & Promotional Items
We offer laser engraved personalised gifts, bespoke laser engraved items. Please check all information for your order before submitting:
1. Any text you send for adding to your item/s (we will check any text sent but are not responsible for any spelling mistakes or grammar issues in text you send).
2. Any option choices chosen from those available.
3. Please check all contact and delivery addresses are correct before submitting your order.
4. For bespoke products we will liaise with you to discuss your specifications, timelines and the pricing, Then ask for email confirmation you are happy to proceed before we commence with producing your order.
Please Note: We reserve the right to refuse any personalisation without any explanation that we deem to be illegal, explicit, abusive, offensive or anything we feel is not appropriate.
Cancelling or Changing an Order
If for any reason you wish to cancel or change an order please contact us as soon as possible. We can not cancel any orders that have been processed and ready to post, or cancel / change personalisations personalised / bespoke orders where we have started to create the item or sourced the materials required (if the order requires us to source extra materials we do not have in stock).
Shipping Options
Gift items from our store can be posted to United Kingdom only. Deliveries may take longer to Northern Ireland, Channel Islands and any areas not connected by road or rail.* If you are from any other area and would like to order please contact us.
For your peace of mind all our orders are sent via tracked shipping. Small orders are usually sent via Royal Mail tracked, for larger orders we may use Parcelforce 48. If you require your order in a hurry feel free to contact us to discuss timelines before placing the order.
*Exceptions: Custom made laser machine cables and other extras for laser machines can be delivered to some addresses/countries outside of the UK.
Important - contact info & shipping address: Please check all contact information and delivery addresses are correct when submitting your order, as this is the information we will use for communications and posting. We will not be held responsible for any mistakes in the address you submit. If for any reason the postal service can not deliver your items due to an issue with the address, we reserve the right to withhold the shipping costs plus a handling fee. No other type of refund will be offered if we do not receive the item back.
Estimated delivery time
We understand that timely delivery is crucial, and we make every effort to deliver your order within the estimated time frame specified during the checkout process. The estimated delivery time may vary based on factors such as product availability, destination, and shipping method selected. We are not responsible for any delays due to circumstances out of our control.
Order processing time
Once you place an order, our dedicated team begins processing it promptly. This includes verifying the order details, conducting quality checks, and preparing the package for shipment. The order processing time may vary depending on the product, with some items requiring additional handling or customisation and bulk orders.
Shipment tracking
To keep you informed about the progress of your delivery, we provide shipment tracking for most orders. Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. This allows you to monitor the status of your shipment and estimate its arrival.
Returns Policy
We offer a 14-day change of mind return policy*
Please contact us first if you require to return a item. Items must be in their original condition, unused, and include the returns slip. We charge a handling fee of 20% of the items costs to process returns. The buyer is responsible for any returns postage costs and must provide tracking information. Refunds are for the item cost only and do not include any initial postage fees paid and will be processed within 5-7 business days of receiving the returned item and it being checked.
*Exceptions: We do not except returns for made to order personalised/bespoke products or earrings (due to hygiene reasons).
Faulty items: If the return is due to a faulty item please contact us via email so we can resolve your issue promptly.
Digital Downloads - Personal Use License
By downloading or using our files, you agree to the following terms:
Personal Use Only
Our files are provided strictly for your personal, non-commercial use. You may:
- Download and use them on your personal devices.
- Create the item/s from the files for personal use only.
Attribution Required
If you post or share any photos, videos, or content online of an item made using our files, you must credit:
"Design by Woodside Gifts"
Please include a link to our shop or page where applicable.
Restrictions
You may not:
- Modify the files in any way.
- Sell or redistribute the files or any modified versions.
- Use the files for any commercial purposes, including selling physical or digital products made with them.
- Share the files on other websites, social media, marketplaces, or file-sharing platforms.
Machine Compatibility
Please note: You may need to adjust settings and sizes to suit your specific laser machine, as every machine differs in some way. If you are unsure before purchasing, please feel free to contact us with any questions.
Digital Product Policy
Under UK and EU Consumer Protection Regulations, digital products are not eligible for a refund or change of mind once the download has begun or the file has been delivered. By purchasing this file, you agree:
- Not to request a refund or exchange.
- Not to initiate cancellations, chargebacks, or disputes once payment is complete.
If you have any issues with the files, please contact us — we’re happy to help.
Intellectual Property
All rights remain with Woodside Gifts. The files is protected by copyright. You do not obtain any ownership or copyright through download or use.
No Warranty
The files as provided "as is" without warranties of any kind. Woodside Gifts is not responsible for any loss, damage, or issues arising from their use.
Promotions
Discount codes:
Eligibility - Discounts posted on our website or social media are available for use by anyone who would like to purchase items from our store. Any discounts sent via email newsletters or as a personal discount via email are for the recipients use only. Discount codes will only run for a limited period.
Offers -
Percentage off discount codes - Eligible participants, will be able to receive the mentioned percentage off any single future transaction, in the particular categories or item list mentioned within the voucher. Each code will be valid for a certain period only. They must live within our delivery area as stated in our terms.
How to Redeem
To redeem the discount, the customer must purchase qualifying products from our store in the timeline set for the offer period. the discount code must be entered into the discount/voucher box during checkout. Discounts can not be applied after checkout has been completed or after the promotion has ended
Exclusions
The Discounts may not be exchanged for cash and is non-transferable, non-negotiable and non-refundable.
The discounts cannot be redeemed against gift card purchases.
We reserve the right to suspend or cancel a promotion at any time.